Returns & Exchanges
At Neemans, we want your feet to feel as good as they look, which is why we offer a hassle-free 7-day return and exchange policy for all unworn footwear. If you are not completely satisfied with your purchase, we will ensure a smooth process to get you the right fit or a full refund.
Initiate Request
Visit our Returns Portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the shoes are in their original condition, unworn, and packed in the original box with all tags intact for a successful pickup.
Doorstep Pickup
Once your request is approved, our courier partner will arrive at your location within 24-48 hours to collect the package.
Refund or Replacement
After the item reaches our warehouse and passes quality checks, we will process your refund to the original payment method or ship your new pair.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing